Privacy Policy

We use your personal information primarily to manage bookings, confirm availability, send itineraries and practical pre-tour details, process payments, and communicate changes that affect your ride. Your contact details also help us respond to enquiries and provide customer support before, during, and after your experience.

Where you have given consent, we may use your email address to send newsletters, seasonal offers, or updates about Enduro Algarve tours and holidays. You can withdraw marketing consent at any time using the unsubscribe link in our emails or by contacting us directly. Consent for marketing is separate from the information we need to fulfil a booking you have already made.

We also use aggregated or anonymised insights to improve our services, website, and trail operations, and we process data where necessary to comply with legal, accounting, tax, and regulatory requirements applicable in Portugal and the European Union.

We take the security of your personal information seriously. Where appropriate, we use encryption in transit (such as HTTPS) when you submit forms or make payments through our website, and we store data with reputable providers that apply industry-standard safeguards.

Access to personal data within Enduro Algarve is limited to team members and trusted partners who need it to fulfil bookings, provide support, or meet legal duties. Staff are expected to handle customer information confidentially and only for authorised purposes.

No method of transmission or storage is completely secure. While we follow industry best practices to protect your data against unauthorised access, loss, or alteration, we cannot guarantee absolute security. If we become aware of a breach that is likely to affect your rights, we will take appropriate steps to notify you and the relevant authorities where required by law.

We do not sell your personal information. We share data only when it is necessary to deliver the services you have requested, to protect our riders and business, or when we are legally required to do so.

Depending on your booking, this may include payment processors who handle transactions securely; accommodation providers where lodging is part of your package; and insurance companies or brokers where cover or claims handling requires limited personal details. We may also share information with professional advisers, IT and hosting providers, and analytics tools that help us operate the website.

Where third parties process data on our behalf, we expect them to use it only for the agreed purpose and to apply appropriate security measures. In rare cases we may disclose information if required by a court order, regulator, or to protect the vital interests of a rider or another person.

Our website may use cookies and similar technologies to remember preferences, keep the site functioning correctly, and understand how visitors navigate our pages. Essential cookies are typically required for core features such as security and form submissions.

We may also use analytics cookies to measure traffic and improve content, and — where permitted — marketing cookies to understand the effectiveness of campaigns or to show relevant messages about our tours. The specific cookies in use can change as we update the site and our tools.

You can control cookies through your browser settings, including blocking or deleting cookies. Please note that disabling certain cookies may affect site performance or features. Where a cookie preference tool is available on our site, you can use it to manage non-essential cookies according to your choices.

Depending on applicable data-protection law (including the GDPR where it applies), you may have the right to access the personal data we hold about you, request correction of inaccurate information, and ask us to delete data in certain circumstances.

You may also have the right to restrict or object to certain processing, to receive a copy of your data in a portable format where technically feasible, and to withdraw consent where processing is based on consent — for example, marketing emails. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew it.

To exercise these rights, contact us using the details in the Contact Us section below or via our Contact page. We may need to verify your identity before responding. If you believe your data has been handled unlawfully, you also have the right to lodge a complaint with the relevant supervisory authority in your country of residence or in Portugal.

We retain personal information only for as long as it is needed for the purposes described in this policy, or for longer where required by law. Booking, payment, and accounting records are typically kept for the periods demanded by Portuguese tax and commercial rules.

Enquiry and newsletter data is retained while there is an active relationship or consent, and for a reasonable period afterwards if needed to handle follow-ups or demonstrate compliance. Emergency contact and limited health information collected for a specific tour is retained only as long as necessary for safety and legal purposes related to that tour.

When information is no longer required, we take steps to delete it securely or anonymise it so it can no longer be linked to you. Residual copies in backups may persist for a limited time until those backups are rotated according to our retention schedules.

Our website may contain links to external websites, social media platforms, booking tools, or partner services that are not operated by Enduro Algarve. These links are provided for convenience and additional information.

We are not responsible for the content, security, or privacy practices of third-party sites. If you follow a link away from endurotours-algarve.com (or our other official channels), we encourage you to read the privacy policy of the site you visit before providing any personal information.

Embedding of maps, videos, or social widgets may allow those providers to collect data according to their own policies. Your interactions with those services are governed by the third party, not by this Privacy Policy.

Enduro Algarve tours and related services are intended for riders who meet our participation requirements, including a basic understanding of motorcycle controls for standard tours. Our website and booking processes are not directed at children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without appropriate consent, please contact us so we can investigate and delete the information where required.

Where a booking involves a minor riding with parental or guardian approval, any information relating to that participant is collected from and managed with the responsible adult, in line with this policy and our Terms & Conditions.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will revise the effective or last-updated date shown on this page.

We encourage you to review this policy periodically so you remain informed about how we protect your information. Continued use of our website or services after an update constitutes acknowledgement of the revised policy, except where additional consent is required by law.

For significant changes that affect how we process personal data already collected, we will provide additional notice where appropriate — for example by email to booked customers or a prominent notice on our website — before the changes take effect.

If you have questions about this Privacy Policy, wish to exercise your data-protection rights, or need help regarding how Enduro Algarve handles your personal information, please get in touch. We aim to respond to privacy enquiries promptly and clearly.

You can reach us by email at ride@endurotours-algarve.com, by phone or WhatsApp on +351 911 777 010, or through the contact form on our Contact page. Our base is in Odiáxere, Lagos, Portugal.

Please include enough detail for us to identify your request (for example your name, booking reference if relevant, and the nature of your enquiry). This helps us verify your identity where needed and respond accurately.